Martins S Xwr

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Velos sanemt atpakal naudu

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Es veicu pasutiju bet nevareju to veikt lidz galam.naudu no mana konta noskaitija.velos anulet savu pasutijumu,ludzu atgriest man naudu par pasutijumu kuru ta ari nevareju veikt
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Loss:
$140
Loay S

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Verified Reviewer

Lost access to email

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Hi, I have lost access to my email that I originally used to register my bike24 account that is loay.soudi@***.com, I have already contacted you 2 times through your contact form on your website but you never reply!! Please change my account email to my new email that is loay.soudi@***.com
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Cons:
  • Customer support never replies

Preferred solution: Reply to my emails and contact froms I sent them!

User's recommendation: They never reply to their customers through email or contact forms!!!

Michael M Cfv

Non delivery of parcel

Hi there, I ordered a set of bike cleats, I see by the tracking there was an attempt to deliver, I live in a small village in Spain, which sometimes causes delivery problems, could you change the address to the local restaurant / bar, the address is. Bar Kache, Calle deportivo Torremendo 03313 Alicante Spain. Order number is 223196****. Regards Michael
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Preferred solution: Deliver product or service ordered

Michael C Vwe

DECEPTIVE BUSINESS PRACTICES

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I recently ordered a Campagnolo Bora WTO 45 Wheelset.

The package arrived damaged and the brake pads and skewers were both missing. The aforementioned parts are inclusive of the wheelset.

I notified Bike24 immediately and sent them pictures.

They responded, Peter, that they do not have any of the brake pads and skewers available.

They offered a 70 Euro credit.

I responded that I did not care for the credit and demanded for the missing parts.

Peter counter responded that I can return the product back for full credit.

I responded that they should have the brake pads and skewers, considering that they are currently selling Campagnolo wheelsets and its different variants. The costs of the brake pads and skewers is about 160 Euros.

I challenged them on how they came up with 70 Euros.

They simply have no concept of customer satisfaction. Nor do they have the concept of correcting what is wrong.

Not only is this a matter of principle, but it is the basic fundamental of ethics and best business practices.

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Loss:
$160
Pros:
  • Competitive pricing
Cons:
  • Horrible customer service terrible product support

Preferred solution: Price reduction

User's recommendation: STAY AWAY FROM BIKE24!!

Yasuo Wxo

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Verified Buyer
|

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Verified Reviewer
| map-marker Dresden, Saxony

Rubbish company

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Bike24 - Rubbish company
Management and customer service sucks. Lack of staff take care of your order. I ordered items on 31/1 and received a receipt order email. Then there is no further follow-up action until i make an request for asking status of my product on 9/11. After 10 days, i finally receive the rubbish customer service replying me that order was cancelled. Never make any purchase on this foolish webiste.
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Cons:
  • Rubbish management

Preferred solution: Tell the public not to purchase in this web

User's recommendation: Nightmare

Anonymous
map-marker Haifa, Haifa

Location of order #222128****

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Hi, It is more than a month since i made this order. Since December 18 there is no update regarding the location, reasonable time has passed, and update in required. Kind regards, Shachar (the order is under Yael Lavi)
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User's recommendation: There is selection of courier company

Anonymous
map-marker Drogheda, Louth

Trying to order on line

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I couldn't use a gift card on your on line service, your not set up for it. Tina your costumer service staff member was most helpful. Thank you.
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User's recommendation: Hi guys, your customer service staff was very helpful. Thanks to Tina for taking my call and was most helpful.

Resolved
Michal W Uqd

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Verified Reviewer
| map-marker Banska Bystrica, Banska Bystrica

Resolved: Made an order at 30.07.2022, but still waiting for delivery

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Updated by user Aug 22, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review Aug 22, 2022
First of all, I am aware that during the summer, they have obviously more work, but its unnacebtable to shipped product, which was by the time of my order at stock and delivery time was 4 to 7 days. Its now 22.08.2022 and dispite several email and phone call, where they tell me that wheels are ready to dispatch, still nothing, now I am only want to cancell my order and my money, which I have payed. BTW. This is the first time I have quite bat experience with the bike24.
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Preferred solution: Full refund

Henrik K Igc

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Verified Reviewer
| map-marker Aberdeen, Southern

About return shipping

I would like to return and refund the following item, but I cannot find the return label for Hong Kong SAR, China. Also, I would like to know any other document (other than the return form) I should enclose with the parcel. Thanks.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Singapore, Singapore

Delivery times by DHL still spotty.

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Delivery of a pair of shoes via DHL to Singapore took 25 days. I'd already asked Bike24 for a refund via email, but the package finally arrived in country before they could reply.
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Vishaldeep K

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Verified Reviewer
| map-marker Delhi, National Capital Territory Of Delhi

Rc not transfer

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8 montch se mera rc transfer nahi hua hai or customer service support not satisfied Ticket no. 651200
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Preferred solution: Rc transfer nhi hua

karan k Cot

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Verified Reviewer
| map-marker New Delhi, Delhi

Bike engine sound problem

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bike condition was not good bike was not working properly i faced some issue of bike like that fuel motor was not work properly and starting problem
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Preferred solution: repair my bike

Anonymous
map-marker Delhi, National Capital Territory Of Delhi

Scooty issue

My scooty is not responding good i have called your company but your company didn't call me back. Plzz help me to solve this issue.
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Jitendra K Dku

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Verified Buyer
| map-marker Delhi, National Capital Territory Of Delhi

Not refund 2000 rupesh

Bike24 - Not refund 2000 rupesh
Bike24 - Not refund 2000 rupesh - Image 2
Fridge Company baik24 not returning my 2000 ruppss 1 time parchge baik but cancelled my order compny issu
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Loss:
$2000

Preferred solution: Full refund

Paritosh N Vnn

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not Happy with the bikes 24 service

Bike24 - Not Happy with the bikes 24 service
Bike24 - Not Happy with the bikes 24 service - Image 2
I have Reserved bike through bike 24. They haven't delivered it to me neither they are not refunding 2k to me.. App is not supporting.. No one is responding from the supporting team. Negi
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Preferred solution: Full refund

User's recommendation: I will never buy any vehicle from this app also not recommends to someone else

Anonymous
map-marker Caesarea, Haifa

Pike dj

Hello there, My steerer of of my rock shox pike dj that I bought from you on october 2019 make noises and turning around. How I get warranty on this prouct please?
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About

Summary

Bike 24 is an online store that offers a great variety of sports equipment. Here you will find equipment for fitness, running, cycling, swimming, triathlon, sportswear and shoes, sports nutrition and products for body care, books, DVDs and calendars and many more. If you live active lifestyle or juts like sports, Bike 24 is the very store you need! Bike 24 is a great choice for both professional and amateur sportsmen. The store offers high quality equipment from world-known manufacturers at competitive prices. Thousands of people have already become customers of Bike 24 and enjoy working out. Doing sports with products from Bike 24 is really enjoyable!

Bike24 reviews and complaints

Bike24 is ranked 45 out of 333 in Bicycles and Skateboards category

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